Help Center

Enter your discount code at checkout in the designated field and apply it before completing payment.

Please ensure the code is entered correctly, is still valid, and meets all promotional conditions.

Only one discount code may be applied per order unless stated otherwise.

International orders may be subject to customs duties or local taxes, which are the responsibility of the customer. The courier will contact you if payment is required prior to delivery.

We accept returns or exchanges within the designated return period from the date of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

Please contact our customer support team with your order number. You will receive detailed return instructions.

Items with custom engravings or personalizations are final sale and cannot be returned, unless they arrive damaged or incorrect.

For hygiene reasons, earrings are final sale and cannot be returned or exchanged unless received defective or incorrect.

Yes. RIMAL jewelry is covered by a lifetime warranty against manufacturing defects such as rust, tarnish, or color fading under normal use.

The warranty does not cover scratches, accidental damage, misuse, or natural wear over time.

Contact us with your order number, a description of the issue, and clear photos of the item. Our team will review your request and assist you accordingly.

Our pieces are crafted from premium materials, including stainless steel with high-quality gold plating, designed for durability and everyday wear.

Our jewelry is designed to be water-resistant and suitable for daily use. However, we recommend avoiding prolonged exposure to harsh chemicals to preserve its finish.

Nano-Quran technology allows the full text of the Holy Quran to be micro-engraved onto a surface only a few millimeters wide, using advanced laser precision. The engraving can be viewed with magnification.

Yes. We offer personalized engravings in various languages. Please review all custom details carefully, as changes cannot be made once production begins.

Each product page includes a size guide to help you choose the correct fit. If you are between sizes, we generally recommend sizing up.

All orders arrive in elegant, gift-ready packaging. Optional premium gift packaging may be available at checkout.

We accept major credit cards and other secure payment options as displayed at checkout. All transactions are encrypted and secure.

Orders may only be modified or canceled before they enter production or shipment. Custom orders cannot be canceled once confirmed.

Please check your spam or junk folder. If you still cannot locate it, contact us and we will assist you.

No. Prices are never included in the package, making our products ideal for gifting.

Enter your discount code at checkout in the designated field and apply it before completing payment.

Please ensure the code is entered correctly, is still valid, and meets all promotional conditions.

Only one discount code may be applied per order unless stated otherwise.

You can reach our customer service team via email or messaging channels listed on our Contact page.

We aim to respond to all inquiries within one business day.

Our support team is always happy to help. Please reach out and we'll assist you personally.